FAQ
Frequently Asked Questions đź’¬
How can I get in touch with customer support?
Please email us at hello@thelullabyluxe.com and someone will be in touch within 24-48 business hours.
When will my order ship?
Orders will ship out in 1-3 business days. Typically, we ship within one business day, but need to allot for more time on bigger drops!
Whoops! I need to cancel my order, can I?
We unfortunately can not cancel any orders after they have already been placed. Please be sure to look over your order to be sure the sizing and quantities fit your needs at the time of placing •ᴗ•
Refunds?
Yes, our refund policy is in the form of store credit to use on any future purchase. You have 30 days from receiving your product(s) to process a return.
Please email us to start this process.
Being it is unpredictable whether we will have your item size or not, if you are returing ONLY for a different size, our team can see if we have that print & size needed in stock. If we do, we can do an even exchange. Buyer pays shipping. If we do not, we will process for store credit. You will need to email us for this process as well!