Frequently Asked Questions
Shipping Policy
All orders will ship within 1-3 business days from the day the order is placed. Please understand, should a bigger drop occur, and an influx of orders are placed, orders could take an additional 1-2 business days to ship. We strive to provide a fast shipping service to our customers.
Please be sure to select a specific shipping method when checking out to ensure you receive your order in a needed timely manner.
Shipping delays are possible. Please understand carrier delays are out of our control. Please be sure to reach out to our customer service should you have any questions hello@thelullabyluxe.com
Return Policy
We have a 15 day return policy on select products. You will have 15 days after receveing your item to request a return. Returns will be refunded in the form of store credit, in which can be used on future purchases.
Please note, we are unable to accept returns on the following items:
- Blankets
- Swaddles
- Boys/Girls Underwear
- Crib/Twin Sheets
- Sale items
For an item to be eligible for an exchange/return, your item must be in the same condition as you received it. Please note, tags must be attached and item unworn/unused.
If you are looking for an exchange and we are not able to fulfill such item due to inventory, a return can/will be issued.
To start the process, please reach out to hello@thelullabyluxe.com. Allow 24-48 business hours for a response.
You still need help?
If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.